Central Hudson has continuously offered competive electric and natural gas rates. After deregulation, customers were not subject to Competitive Transition Charges, and received $90 million in direct refunds, rate reductions and other benefits through a Customer Benefit Fund established after the successful auction of the former power plants.
Central Hudson’s customers give the utility high marks in customer satisfaction. Internal customer surveys show that last year nearly 90 percent of customers were satisfied overall with Central Hudson.
Central Hudson, for the second year in a row, met all performance targets set by the New York State Public Service Commission in 2008. Both electric reliability performance metrics were met, and in fact we performed over 10% better than our target for frequency of interruptions. Programs initiated by Central Hudson's Reliability Improvement Team continue to pay dividends through improved performance. Several of these initiatives include an enhanced tree trimming and vegetation management program and investments in the transmission and distribution system (quarterly meetings with the PSC staff are also held to review and discuss reliability initiatives). Customer Service quality and performance targets were also met (including the PSC complaint rate, appointments kept goals and customer satisfaction targets), as were all natural gas safety performance targets (including emergency response times).
Central Hudson continues to recognize the importance of investing in our electric and natural gas infrastructure. Many of these facilities were built decades ago, and since then the region as grown considerably and some facilities are showing signs of wear. We're updating and upgrading these critical energy delivery systems to better serve our customers and to meet the needs of residents and businesses of the Mid-Hudson Valley.