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Your Rights and Responsibilities Central Hudson values having you as a customer. Our goal and pledge to you is to continue to provide you with the lowest possible price and the highest level of customer service. Your satisfaction is of great importance to us. Whenever you have a question, problem or complaint about your gas or electric service or bill, please contact us. You’re entitled to—and you will receive—a prompt and polite answer to your inquiry. Our employees are available to help you. Contact information can be found in the "Contact Us / FAQs" section of this website, or the telephone numbers for our district supervisors are listed below. The telephone number is also on your bill and in your telephone directory. Our Customer Energy Choice Plan provides you with the opportunity to choose who supplies your electricity and/or natural gas. Previously, your electricity and/or natural gas were both supplied and delivered by Central Hudson. Under Customer Choice, you are able to choose your supplier from those alternate suppliers eligible to do business in our area. If you do not select an alternate supplier, Central Hudson will purchase the energy on your behalf at market prices. Regardless of whom you purchase your electricity or natural gas from, Central Hudson will continue to deliver it over our transmission and distribution systems, and will also continue to provide all customer service support functions. And, regardless of where you purchase your electricity or natural gas, the rights and responsibilities described here will remain in effect for your Central Hudson delivery service. If you purchase your electricity or natural gas from an alternate supplier, your rights and responsibilities relating to that service will be provided through your contract with that supplier. Some alternate suppliers offer a single-bill option, which includes your Central Hudson delivery charges and your electricity or gas supply charges from that alternate supplier. With this billing option, you make one payment to Central Hudson for both charges. For a list of eligible marketers in our service territory, check the Energy Choice section of this website or contact Customer Account Services.
(Primary Metered Service With Measured Demands and Customer- Customers must take service metered at primary voltage and provide Service Classification No. 3 - Large Power Primary Service Customers must take service at primary voltage and own their own Service Classification No. 5 - Area Lights Customers may supply a suitable pole or rent both the pole and fixture Service Classification No. 13 - Large Power Substation & Transmission For the lighting of streets, highways, roadways and ways open to public Service Classification No. 8 - Public Street and Highway Lights Available when a customer provides all equipment necessary to take service
Service Classification No. 2 - Commercial and Industrial Rate (Commercial and Industrial Non-Heating Customers) Rate Code G220 (Commercial and Industrial Heating Customers) Rate Code G2300 (Commercial and Industrial Heating, Water Heating, and Service Classification No. 9 - Interruptible Transportation/ A service available for the transportation of customer-owned gas and Service Classification No. 11 - Firm Transportation Rate A service available for firm transportation service by the Company of The following gas service classifications apply to accounts billed by Service Classification No. 6 - Firm Transportation Rate A service available for firm transportation service by the Company of Service Classification No. 13 - Commercial and Industrial Aggregated A service available to customers eligible for Service Classification No. 2 Under this Law, most religious organizations and certain state mental
Certain rate options may be available to eligible non-residential customers Complete details of Central Hudson Gas & Electric Corporation’s rate We make every effort to answer your questions and help you with your NYS Public Service Commission You can also call the PSC’s toll-free “Helpline,” at 1-800-342-3377. For customer inquiries, or to report a power outage, call "The PowerLine" at Customers who have touch-tone telephones can utilize this automated telephone At any time while using this automated service, you can choose to speak with Telephone Inquiries: Tenemos disponible un servicio de ayuda en Espanol Limited account information and transactions can be accessed through our
Listed below are the telephone numbers for Central Hudson's Supervisors
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